Frequently Asked Questions
Everything you need to know about our handcrafted mosaics and home decor.
Are your mosaic pieces handcrafted?
Yes, every piece at Mozaico is meticulously handcrafted by skilled artisans using traditional techniques and natural marble or glass tesserae.
How long does shipping take for a custom order?
Custom orders typically take 3 to 4 weeks for production and an additional 4 to 7 business days for international shipping via DHL or FedEx.
Can I install these mosaics in wet areas like pools or showers?
Absolutely. Our mosaics are waterproof and resistant to chemicals, making them ideal for swimming pools, bathrooms, showers, and kitchen backsplashes.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original condition for a full refund.
Do the mosaics come pre-assembled?
Yes, all our mosaics come mesh-mounted for easy installation. They are shipped in one or more sections depending on the size, ready to be thin-set and grouted.
Do you offer international shipping?
We provide free worldwide shipping to over 120 countries, ensuring your art arrives safely regardless of your location.